I apologize this email comes so late! We are back from our honeymoon, and now all caught up on laundry and sleep!
Yes, we are happy to be a reference for other couples, so please feel free to share my email. Planning a wedding this way was a scary thing since everything was so far away and we had very little control. I’m happy to share our experience with DIW and the care you took every step of the way to make sure we knew things were going according to plan.
To be honest with you, when everything was all said and done, it was so much more than we could have ever imagined or expected. The Castle was something out of a dream - and all of our guests continue to tell us that often as we look through photos. We would rate the venue, including all of the staff, 5s across the board. The owner, Ruth, made us feel so welcome, and told us often how happy they were to have us there. She was outgoing and friendly to all of our guests all 4 days of our stay. The reception staff were extraordinary - not only did they take care of odds and ends quickly and with a smile (i.e. setting up cab rides for our guests to get into Bolzano, quickly pressing everyone's shirts and things for the wedding, and assisting 3 of our guests with tracking down and receiving their luggage which had gotten lot along the way). All of us appreciated that any question we proposed was met with “Of course, that is no problem". The bar and kitchen staff, especially Imre, deserve our utmost thanks. From the moment we arrived they accommodated our large group for meals, again, with a smile, and kept everyone happy and laughing in the lounge and at the bar until the last person retired to bed. They never made us feel unwelcome and were just truly kind people.
The day of the wedding was no exception - staff were helpful and kind. What we will remember most is the food! From the wine and appetizers during the aperitif to the truly incredible 6-course meal, every detail was perfect. We were very excited about the wedding menu, and it did not disappoint. The caliber of the food, and the creativity of the presentation, are things we will never forget.
No words could really describe how we felt about the Castle - just know we appreciated their hospitality and professionalism and will be back again as soon as we can!
Regarding the florist - I did not personally them, but Dan did. They were very nice and very positive about the weather going our way :) For not having a clear idea myself of what I wanted the bouquets to look like, they were spot on and fit our motif perfectly. The arch was stunning and was all that was needed on the terrace to make the ceremony simple yet classy, which is what we were hoping for. Not too showy, but beautiful with a rustic feel as we overlooked vineyards and orchards.
Alessandro and his assistant were energetic and fun!! They kept everyone smiling for sure. We have not yet received any photos but know they will be stunning just based on where we were, and the creative shots Alesssandro set up. We anxiously await a sneak peek, but want him to take his time of course. He was professional and from the work I have seen on his website, worth every penny!
The women who came to do our hair and makeup were kind, and really did a great job following the photos we showed them.
Last, but certainly not least, we would rate the quality of service received from you all at DIW a 5 for sure. Like I said, it was difficult to trust that things were going according to plan since we were so far away from everything. We really put our trust in you, Stefania, and every step of the way you responded to our (many) questions patiently and with understanding. You were flexible in making time to Skype with us over the long year of planning, which we appreciate given the 6 hour time difference. There were some times that it took longer to receive responses, either because you had to communicate with the venue or vendors before getting back to us. but any anxiety that caused was quickly squashed when we would see that we had an email from you.
The day of the wedding you were so relaxed, and calm it made me feel like I had nothing at all to worry about - I even give you the credit for making the sun come out :) You had everything under control down to the music, which we appreciate you taking charge of. Overall, we could not have been happier. The pictures our guests have shared only tell part of the story, but the stories that we will share for the rest of our lives will keep those memories alive for us forever.
I apologize if this sounds cliché, but thank you for helping make our wedding everything we could have imagined and more. Really :)